Fraud Protection

Fraud Protection

Protect and monitor your business accounts

Nantucket Bank has invested in sophisticated systems that monitor both your business debit card activity and online banking account for fraud.  If we notice unusual activity on your account, we may suspend the account and/or your online access, and contact you to determine whether someone has obtained unauthorized access.

Although our fraud detection systems are continuously monitoring and evaluating your accounts, there are many ways you can help protect your business:

Check on your accounts often
One of the best ways you can protect your business from fraud is to monitor your daily account activity through online banking, so you can spot potential problems. Sometimes fraudsters will start with one or two very small transactions to test access to an account before moving on to larger-dollar amounts. If you notice transactions that you didn’t authorize, contact us immediately at 508.228.0580 during business hours.


Change your business online banking passwords frequently
It’s a good idea to change your online banking passwords periodically. You can do this by logging into eBusiness online banking, selecting “Account Services” from the top navigation bar, and selecting “Change Password.”


Establish alerts within eBusiness online banking

You can use the alerts feature in our eBusiness online banking service to let you know if your balance falls below a certain limit, which could be an indicator that someone made an unauthorized purchase or accessed your online banking account. To establish an alert, login to eBusiness and select “Account Services” from the top navigation bar. Next select “Messenger”and then “Nantucket Bank eAlerts”. From there you can choose to set-up a new alert. If account activity triggers an alert, you’ll receive a message by email.


To learn more about Business ID theft, watch our informative video and visit our Online Education Center for Business